The following accordion contains a number of UXC customer case studies.  For further information please contact us

BAM Wine Logisticsnavigatedown

BAM Wine Logistics boosts warehouse and distribution efficiencies BAM Wine Logistics implemented SupplyPoint from UXC Eclipse.

This solution is specifically developed for operations with large distribution requirements and is built on the Microsoft Dynamics platform. BAM Wine Logistics wanted to move from multiple, disparate ERP solutions to a single platform. They also needed a solution that could be customised to suit various business area requirements. BAM Wine Logistics achieved improved operational efficiencies and transparencies, through common reporting capabilities and standardised business processes.

“The degree of automation in SupplyPoint allows greater business efficiencies. We not only wanted a new ERP, but an opportunity to introduce shared services in the business, consolidating functions across the group and to gain synergies by implementing one platform to cater for all the group’s needs.” Melissa Wallace, Group Project Manager at BAM Wine Logistics

Dulux Groupnavigatedown

DuluxGroup reduces operating expenses with improved credit management.

UXC Oxygen implemented SAP’s Financial Supply Chain Management (FSCM) solution for DuluxGroup, Australasia’s leading manufacturer and marketer of paint and other domestic building products. The project helped DuluxGroup reduce operating expenses with improved collections and credit management.

Credit Management, Collections management and Dispute management with SAP Accounts Receivables in the DuluxGroup SAP system to enable more efficient financial supply chain activities and visibility.

“Before, there was little visibility of collection activities and no central repository to store results. We lacked control and needed improved automation and reporting. The key was to redesign processes and take advantage of the FSCM technologies to achieve significant long-term performance improvements.” Jonathon Thorpe ERP/BI Manager at DuluxGroup

Gold Coast University Hospitalnavigatedown

The Gold Coast University Hospital (GCUH) at Southport was a brand new $1.7B tertiary level medical facility which opened on 28 September 2013.  The hospital’s construction spanned over five years.  It provides accommodation for 750 overnight, and 241 same-day beds.  Lend Lease Australia as the hospital’s builder was contracted to also implement the hospital’s ICT infrastructure.  Lend Lease in turn subcontracted UXC Limited to do this.

What UXC Did and How

UXC undertook the role of System Integrator.  It brought together a consortium of 15 trusted partner companies to provide relevant products and services.  UXC performed the technical design function.

UXC tendered an ICT infrastructure environment encompassing eight distinct technology sets.  These were:

  • Unified Communications-encompassing IP Telephony and IP Messaging (i.e. Paging and Messaging)
  • Wired LAN
  • Wireless LAN
  • Security & Firewalls
  • Data Centre Management Systems
  • Patient Entertainment System
  • Real Time Location Services/ Mobile Duress (RTLS/ MD) for asset and patient tracking and alerting of emergency events

UXC’s enterprise architects oversaw the design of each technology set, and the integration of these throughout the build and test.  Running in parallel was a requirements traceability stream that ensured the hospital’s detailed business requirements were being addressed.

Procurement and logistics formed a major part of the program.  UXC established a special warehouse operation to facilitate the receipt, storage and staging of products for despatch to the hospital site on a daily basis for installation.

Up to eight implementation teams were active simultaneously across the hospital.  One of these comprised over 40 technicians.  Over laying all onsite work was a strict Workplace Health & Safety regime, in line with that expected on a large construction site.

A significant testing regime was in place.  This involved unit and system testing, integration testing and security compliance testing.   Finally Operational Acceptance Testing was executed against 1000+ test cases.

The program had several functional workstreams.  As well as the technology streams these  included  Testing & Training; Program Management Office;  Procurement & Logistics; Construction & Workplace Health & Safety;  Vendor & Contract Management; and Finance & Administration.  At its peak the program had in excess of 200 resources working on it over the course of its eight-month lifecycle.

Some Fast Facts

The program undertaken by UXC successfully delivered a state-of-the-art, purpose built hospital ICT Infrastructure in only 8-months.  This encompassed:

  • Over 4,500 individual business requirements
  • A Bill of Materials of >120,000 components
  • 3,300 Wireless Access Points
  • Approximately 6,000 VOIP handsets
  • 65 communications rooms
  • A Patient Entertainment System of about  650 flat TVs and control modules
  • 330 Cisco ‘Edge’ Switches
  • Over 30 kms of cabling in the main Data Centre
  • The first ever implementation of a digital (IP-based) Messaging & Paging system in an Australian hospital facility
  • Approximately 60,000 hours of on-site work with only one minor safety incident.

Orica transforms global IT Service Deliverynavigatedown

Orica transforms global IT Service Delivery

Orica IT needed to transform from a local, business-hours support organisation to a global model with an effective service delivery framework. This transformation required IT support to adopt a 24×5 model, substantial employee skill development, as well as a balanced scorecard approach to performance management.

“Without the UXC Consulting team, Orica would not have achieved these outcomes in the short timeframe, tight budget and complex global environment.” Hubert van Dalen, Global IT Infrastructure & Operations Manager, Orica

Toyota gets Mobilenavigatedown

Mobility, accessibility and security

Toyota needed to manage the expanding mobile requirements of its staff without expanding its IT department. UXC Connect’s Mobility as a Service (MaaS) solution lets Toyota manage its growing fleet of smart devices with a flexible range of tiered service levels to meet different employee needs. A Bring Your Own Device (BYOD) program allows Toyota’s staff access while ensuring security, compliance and ease of management.

“Because of the significantly higher numbers of mobile devices that needed to be supported, we just didn’t have the headcount to do this internally.” Ellis Brover, Corporate Manager, Service Delivery at Toyota

About UXC

UXC is an end-to-end IT services company that is especially good at solving problems, simplifying technology and keeping the people real. We deliver solutions through our offerings in Advisory & Consulting, Enterprise Applications, and IT Infrastructure.